"Devon Access & Referral Team - a waste of time & money?"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by `Eileen' (as ),
For the 2nd time in 4 months, I have been frustrated by DART - my experience is it's just another hurdle to getting a hospital appointment.
The 1st time, it took the intervention of my GP Practice Manager to establish that there was an appropriate clinic at the locally, with appointments available, rather than a lengthy wait for a slot at Exeter, so I am most grateful to the Practice Manager for her help.
This time, I saw my GP Monday morning, 20th September; he quickly decided that I needed to see a specialist urgently.
Today, Saturday 25th, my instructions to contact DART arrived by 2nd Class mail, so I can't do anything until Monday, if I can get through on the phone, that is. This in spite of the `URGENT' endorsement.
In my view, DART raises expectations which it cannot fulfil.