"During my visit to the day clinic under..."

About: Castle Hill Hospital

What I liked

During my visit to the day clinic under the care of the consultant the day surgery and all of the staff were I have to say exceptionally professional and could not of been more helpful. I was one of the first into and out of surgery and like most patients was awake before I had realised i had gone to sleep. Complaint: The only issue I had was that I was ready to go home at 11am but due to the pharmacy not being able to supply my drugs I in fact did not get to leave until 3 hours later. This is quite unacceptable and must not be left unheard. Whats the point of putting so much effort in on the conveyer if at the end everything falls off it because understaffing or whatever unknown challenges to the patients. I was very tired after the General Anasthetic and should of been home in bed instead I was left clogging up the waiting room but more importantly the over crammed car park.

Please deal with this complaint at your earliest convenience

Thank you

MH Menzies-Baird

What could be improved

see above

Anything else?

Car parking is a complete disaster and to even attempt to charge people for parking anywhere and everywhere is absurd please get a grip

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Responses

Response from NHS Hull

Dear Mingus

Thank you for placing your posting on the NHS Choices website and please accept our apologies for the delay in responding. We are concerned to learn of your experience and would like to encourage you to contact the Hospital Trust’s Patient Advice and Liaison Service to discuss the matter in more detail. They may be contacted either in person at the hospital, by telephone on (01482) 623065 or by email on pals.hey@hey.nhs.uk.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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