"Nothing"

About: St Mary's Hospital (London)

What I liked

Nothing

What could be improved

The way the midwifes spoke to me.

The priorities of the staff, who were more concerned with the executives visiting than the actual patients.

The attitudes of the staff

Anything else?

It was the worst hospital experience I have had and I was only there for a few minutes. The staff refused to treat me although my midwife had advised me to go there and the midwife who I spoke to there had the worst attitude I have ever been subjected to. They were rude and uncompassionate.

Story from NHS Choices

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Responses

Response from St Mary's Hospital

We aim to treat patients with respect and dignity and are very sorry to hear about the poor attitude of staff that you experienced. If you would like to discuss your concerns in more detail please contact our Patient Advice and Liaison Service (PALS) on 020 3313 0088 or by email pals@imperial.nhs.uk.

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