"spent just 32 hours there so obviously I..."

About: Livingstone Hospital

What I liked

spent just 32 hours there so obviously I can't make a full judgement. But the nursing staff were truly excellent. Enormously good-humoured, supportive and very careful with the small amount of medical care I needed.

The other (long-term) patients were full of praise for the staff: I agree with them. Food was good, well prepared and served carefully. When a hot evening meal didn't reach the hospital the staff prepared an excellent cold meal at short notice: much appreciated.

I'm making these same comments to my GP.

What could be improved

There were no doctors on duty over the weekend: why can't at least one doctor make one round? And if there's a doctor on call for an emergency, can the patients be told this so as to reassure them?

Anything else?

Minor comment: no newspapers available on weekends.

I understand that a hospital porter generously volunteers to get newspapers on weekdays (thank you!) but understandably he can't do this when he's off duty. So can a civilian volunteeer offer to handle weekend papers?

Taxi access to the hospital. The re-routing of cars from the front entrance to the side door is not clear: my taxi driver said that several of his colleagues had trouble finding the right door. So can a few signs be erected?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Livingstone Hospital

Hello, Thanks for taking the time to tell us about your short stay in Livingstone Hospital and your useful suggestions for possible improvements. We're pleased your experience was a positive one. Each of our community hospitals now has a booklet which is available on our website and it is also given to all patients at the start of their stay. This includes all the information they need on the staff, services available to them etc. As there is no shop at this hospital the porter there continues to provide a newspaper and shopping delivery service for small items. Please accept our sincere apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful