"I spent several hours in A&E and was..."

About: Lister Hospital

What I liked

I spent several hours in A&E and was cared for very well. The staff were kind and considerate and I was kept well informed regarding my treatment. I then spent 5 nights in ward 5A South. During this time I was happy with the care and conditions provided by the staff. There were two nurses in particular whom I would like to commend. I don't know how I can do this without naming individuals but would like the opportunity to do this for their benefit.

On the negative side, I did feel that a patient in the bed next to mine did not recieve the best attention. She was elderly and was confused. Some, but not all, of her care was lacking in attention. for example, she required help with eating and drinking which was not always provided. Also she was unable to understand what was being said to her by staff who were not always patient with her. This patient subsequently died.

What could be improved

I was surprised to see that patients did not have their names displayed on the board above each bed.

On occasions the patient notes were moved from the end of beds and put on a side table. I saw Dr's having difficulty locating patients.

Anything else?

I was pleasantly surprised by the standard of food provided. Considering the difficulty of providing hot meals for patients, I felt the quality and choice of food was good.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lister Hospital

Many thanks for your feedback, both on what our staff got right but also what you felt we could have done better. We will make sure that your comments are fed back to all concerned - including to our catering team.

By the way, you might like to know that we are in the middle of rolling out a programme whereby those who need support eating and drinking will have special red food trays and red lids on their water jugs. This helps to remind our staff that these people need extra help when it comes to meal times, as well as ensuring that they have regular drinks of water. It's proved its worth on some of our wards already - a simple and effective solution to a common problem when it comes to getting the basics right.

  • {{helpful}} of {{total()}} people think this response is helpful