"discharging myself....ending the torment..."

About: Leicester Royal Infirmary

What I liked

discharging myself....ending the torment and lies that I had to endure during my stay.

What could be improved

Nurses should be trained further in patient care.....I felt like a was a piece of cattle that was just being shunted from one place to another...including a 3am move, which woke up every one on both of the wards involved. (19 & 22.) Staff repeatedly moved the goalpost on when my operation would be carried out.......resulting in 3 days nil by mouth! (which seemed to be a standard practice from other patients experiences.) I am still traumatised by the horrendous treatment that I suffered during the 3 days that I was there, which subsequently ended up with me discharging myself as I couldn't take any more. I would never recommend this hospital to anyone and pray that I never end up there again.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We would like to sincerely apologise that your comment was not responded to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. We are continually striving to provide Caring at its Best. Thank you Communications Team Leicester’s Hospitals

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