"Administrative efficiency, common..."
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by Anna Franklin
What could be improved
Administrative efficiency, common politeness
I saw an ENT consultant in February 2010. I was informed that I would be sent a follow up appointment six months later. I received no appointment through the post, so not knowing whom to contact to chase this up, I telephoned the consultant's secretary, using the number on the hospital's website. I left three messages on her voice mail, the last one asking for advice on whom to contact if I was ringing the wrong number. None of these calls was returned, and I still have no appointment and an ENT problem. I feel as though I have been treated with utter contempt.