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Administrative efficiency, common...

Story from nhs.uk

"Administrative efficiency, common..."

About: Leicester Royal Infirmary

What could be improved

Administrative efficiency, common politeness

Anything else?

I saw an ENT consultant in February 2010. I was informed that I would be sent a follow up appointment six months later. I received no appointment through the post, so not knowing whom to contact to chase this up, I telephoned the consultant's secretary, using the number on the hospital's website. I left three messages on her voice mail, the last one asking for advice on whom to contact if I was ringing the wrong number. None of these calls was returned, and I still have no appointment and an ENT problem. I feel as though I have been treated with utter contempt.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:25
Published on nhs.uk on 10/10/2013 at 04:00

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you

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