"I have been asked to tell you that the..."

About: Liverpool Womens Hospital

What I liked

I have been asked to tell you that the baby was born at one thirty approx in the morning and with a great midwife, but was told the wrong visiting times in the afternoons so my son the father told me the grandmother to come to visit a little later than what was correct, so we arrived grandfather as well in a taxi so excited to see our one and only first granddaughter, so happy, my son the father was with us he came to the entrance to take us up to the floor, and low and behold we have a cleaner! saying visiting is nearly over? my son looked at this women with disbelief and said we were told a different time and he had written it down too.We got to the room SIngle so not bothering other people, and another member of staff came in and said similar my son explained the hospital blunder even she whoever she was trained i dont know said you carnt stay oh dear its very poor when it is obvious what had happened, in my day as a trained nurse we had the nouse to use commen sense and not just spout security ? it was so unthinking! staff need to be able to differeniate between granparents and a security risk, and it is very offensive to have that said to you when you come to see your grandchild for the first time especially. So hopefully you can explain to your trained staff and care workers that they should use what we did their own common sense and not insult visitors as believe you me my son was very annoyed. apart from cleaners, but it was unheard of in my nursing career for a nurse to not even ask what circumstances their were surrounding a problem, we did eventually get fifteen minutes which was fine but we did not need that nonsense instead of a conversation tempered with a understanding of the circumstances, it was only by the way 3pm?

Anything else?

So the moral of the story is put on the wall the correct visiting times and if a mistake is made dont act like its a major security risk as it is very offensive to decent people, as you seem to have plenty of security on the main door.

Story from NHS Choices

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Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

I apologise for the delay in responding to you. Thank you for your comments re the wrong information being given out to you, I will ensure that the area is informed about your experience and will ensure this does not happen again because as you say this is a very happy time for everyone and especially for the grand parents. If you want to discuss this further please contact me via anne.bridson@lwh.nhs.uk

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Response from Liverpool Womens Hospital

I am aware that our response is very late but wanted to let you know that your very valid comments are noted and I apologise that staff did not use their nous.

Thank you for taking the time to make these comments and I really do apologise that we are responding so late

Anne Bridson, Matron fro Patient Experience

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