"i dont like the way my daughter has been..."

About: West Middlesex University Hospital

What I liked

i dont like the way my daughter has been passed from here to there she is only 5 and due to ahve a operation at chelsea and westminster and the advice when trying to arrange the operation at west mid her local hospital and where she has all her appointments etc was after my daughter has had her procedure after being put to sleep was to take her home on the underground i have a nvq in childcare and child protection and know that if i did that i would be in alot of trouble as well as putting my child as risk.I ring up childrens outpatients quite a lot but can either never get through end up sepeaking to an extremley rude receptionist or the secertary's answerphone but do they ever phone back?? no they dont. I have had enough of thi hos[ital when my daughter was a baby she was sent home from ane after being told off for bringing her in if the dr had looked at my child's history he would have seen that she has had underlying health problems since birth and had spent time in scbu on return i ttok her to gp who diagnosed her with broncoilitis?? when i complained the dr from west mid phoned me and admitted that my daughter should have been admitted to starlight ward!! the hospital has given me nothing but greif and always pass the buck and never bdmit that where wrong even when you have witness to prove that a situation did happen such as in the ahrmony clinic when my daughter was left to sit in her own vomit and it was all over the follr in front of 5 witness in waiting room but i was still told that this was not true eh yes it was i was there its only as i do not drive to get to st peters that i am allowing my childs treatment to carry on there.I do have to praise the staff on sunshine day unit for caring for my daughter one nurse in particular was very kind and ressuring to me daughter before and afetr her operation

What could be improved


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Response from West Middlesex University Hospital

We are sorry to hear that your experiences of our hospital did not match your or our expectations. We would be happy to investigate this further, if you contact our PALS (Patient Experience and Liaison Service) via 020 8321 6261 or emailing pals.service@wmuh.nhs.uk

You can also find information about our complaints procedure on our website at: