"I was told by my consultant to go to..."

What I liked

I was told by my consultant to go to admission to book an appointment for my operation, and I was told that a date will be given at this time, when I arrived by the desk no one was there, the secretary was on the phone by the other end of the room, I was waiting along time and finally the secretary told me, write down your phone number and I will call you back shortly, but I waited three weeks and still no one phoned me, so I called back and they apologized, but they only gave me an appointment for more then seven weeks at the time what I waited already a very long time since the referral and I am suffering badly, I wish I could change to a different hospital.

What could be improved

you should decide!!!