"I was told by my consultant to go to..."

About: North Middlesex Hospital

What I liked

I was told by my consultant to go to admission to book an appointment for my operation, and I was told that a date will be given at this time, when I arrived by the desk no one was there, the secretary was on the phone by the other end of the room, I was waiting along time and finally the secretary told me, write down your phone number and I will call you back shortly, but I waited three weeks and still no one phoned me, so I called back and they apologized, but they only gave me an appointment for more then seven weeks at the time what I waited already a very long time since the referral and I am suffering badly, I wish I could change to a different hospital.

What could be improved

you should decide!!!

Story from NHS Choices

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Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we willuse your feedback to improve the service patients in that department receive. The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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