"I attended the maternity unit for my son..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Anonymous
What I liked
I attended the maternity unit for my son and daughter-in-laws' scan.
The staff were great and very friendly, They took as much time as possible to explain what they were doing in clear english. (My daughter-in-law does not speak english very well).
What could be improved
The waiting times!!!! Seen 2 hours after the appointment. Could the hospital add 5 minutes to each appointment time slot? It might cut down on the wait.
Also this is Russells Hall so I have to mention the car parking availability and price. Please try to sort this out. the cars parked all along the main road can make getting into the hospital a nightmare.
The care was good, the dept was clean, the staff friendly but you tend to forget the positive after you have been sitting with other patients who are also having to wait for a long time after their appointment time.