"I found the staff very rude and were..."

About: Royal Lancaster Infirmary

What could be improved

I found the staff very rude and were talking about me by the nurses desk which i could hear what they were saying so i was not treated with repect at all.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. We are sorry to hear that you feel the service you received did not meet the high standards which we set ourselves. Every patient has the right to receive high quality care that is safe, effective and respects their privacy and dignity. We have passed your comments onto the Matron responsible for privacy and dignity.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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