"Nothing whatsoever."

About: Queen's Medical Centre

What I liked

Nothing whatsoever.

What could be improved

Absolutely everything. Attending this hospital as a visitor in June, I noted that little seems to have improved over the years. In my opinion, it is dirty. My experience has been that the staff have been rude and uncaring. I loathe this hospital so much that I have actually gone so far as to say, in my Living Will, that I would rather die than ever face treatment in there again. My voluntary work is in patients' rights, and all I ever hear from the people I speak to are stories that seem to bear out my own, personal experience of the place.

I had a hysterectomy at Kings' Mill one year ago today. They were fabulous from start to finish. I also had x-rays done at Newark Hospital, a few weeks ago. Again - very clean, great attitude, very professional.

I think the culture at QMC, and its size, are the two things that most affect staff attitude and the way patients are treated. I cannot recommend strongly enough that patients avoid this hospital - I do not have a single good thing to say about it.

Story from NHS Choices

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Response from Queen's Medical Centre

Thank you for taking the time to send us your feedback about our hospital. You have highlighted areas of concern that do need to be addressed by us. Please could you contact our Complaints Team on 0800 183 0204 so we can investigate this immediately and provide you with a full response.

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