"reception and waiting areas were very..."

About: Mount Vernon Hospital

What I liked

reception and waiting areas were very clean and appeared well looked after.

What could be improved

the consultants attitude! im only 19 but i myself work for the NHS so i know how things should go and what bedside manner is!

i attended the hospital as a patient with the spinal diagnostics clinic, my mum came with me and started explaining my problem to the consultant. pretty much as soon as she started speaking the consultant said... "can the patient not speak?!" quite rude!!!

he then done some routine assessments on me and as i was in so much pain i was crying yet he wouldnt stop despite me asking. he then shouted "i have to do this!". Yes you might have to that but when I am asking him to stop you would normally expect them to listen! my mum found it hard to see me in so much pain.

after the "assessment" i started doing my shoes up. looking at the floor the whole time so i wouldnt have to speak to him as i could feel myself getting really aggravated by him. my mum noticed this an continued to speak for me regardless of what he said.

he was then very rude to my mum after he suggested i have nerve root injections for the pain. she explained to him that my doctor did not really recommend these as i am so young. he then replied with... "i dont care what your doctor thinks hes not here is he"

at this point i was fuming and just wanted to leave!!!

Anything else?

im having a second opinion elsewhere. he may know his stuff but there is a way to talk to people in pain, and that doesnt include making them feel worse. im young but i will not settle for that! another thing, my follow up isnt for another 3 and a half months. it is a department of health guideline that patients are seen and treated within 18 weeks. i have had this condition for a year an half...........................

also, £3.50 for parking? there is no option for a time slot less than 12 hours. i was only there 30 minutes.

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Response from Mount Vernon Hospital

We are sorry to hear about your experience. I will pass your comments on to the department. I do hope that if you require our services in the future then you have a more positive experience.

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