"Doctors and nurses were hard working"

About: Northwick Park Hospital

What I liked

Doctors and nurses were hard working

What could be improved

My wife was referred to A&E by a walk in centre due to abdominal pains. After admittance a doctor quickly checked urine and general health. After another two hours a nurse took blood. It took another three hours for a doctor to check her - and then the doctor disappeared mid-examination. Finally eight hours after admittance she was called back the next morning to a surgery where she sat for another 10 hours to have a scan only for the staff to reach no conclusion. Meanwhile my wife's abdominal pain has got worse.

We are finally going private.

As i mentioned, the doctors and nurses are hard working and helpful but the administration do not know the first thing about dealing with human beings. Or management. They totally lack accountability.

Northwick Park is run by, to put it mildly, a bunch of incompetents.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Northwick Park Hospital

We were sorry to learn of the delays that your wife experienced when she attended Northwick Park Hospital. Your feedback will be passed on to the management team for this area so that action can be taken. If you would like to raise these issues formally you can write to Fiona Wise, Chief Executive, Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ, or alternatively you can email Ms Wise at trust@nwlh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful