"Nothing but the best at Northampton General"

About: Northampton General Hospital (Acute) / General surgery

(as the patient),

I’ve recently been diagnosed with oesophageal achalasia and was scheduled for surgery at the start of September. As a result of my pre-op blood work I found myself needing a bed unexpectedly and was contacted by my surgeon, the brilliant Mr Guy Finch, and was told to expect to hear from the bed manager. By 1515 I was tucked up in a bed on Spencer Ward awaiting surgery the following day.

The ward itself, and everywhere I’ve been in the hospital, is scrupulously clean. Everyone I’ve been in contact with on my particular path is obviously very competent, but the thing that really stood out was everyone’s clear concern for me as an individual. Even on Spencer ward, which is insanely busy and where everyone rises to the considerable challenges of bed management with a smile, I never felt that I was being marginalised, patronised or trivialised. The entire ward team is cohesive and professional.

I can’t say enough about my surgeon and his team. Mr Finch and his team have spent time with me and I have always felt that I was the most important patient in the world. I think it can best be summed up by my partner’s statement. After meeting Mr Finch he said, “I felt that although Mr Finch might not know exactly what he was going to find during surgery, he will certainly know what to do about it whatever it is.” I couldn’t agree more.

There are too many people to name individually, but thanks to everyone at Northampton.

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