"I visited the Preoperative Assessment..."

About: Castle Hill Hospital

What I liked

I visited the Preoperative Assessment unit at Castle Hill today. I was so very impressed by the way I was treated. Everything was conducted in such an organised, calm, timely and professional way. The nurses and administrative staff were so helpful and kind and left me feeling that I really mattered as a patient. I have, for many years, relied on BUPA etc for private health treatment but this time, using the NHS, I am really impressed by the service and almost looking forward to being admitted to this hospital next week for a routine hernia repair operation.

Well done you good people.

What could be improved

Can't think of one single thing - Apart from a bit cheaper parking tariffs.

Anything else?

No

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Responses

Response from NHS Hull

Dear Malc

Many thanks for placing your posting on the NHS Choices website. It is always a pleasure to receive such positive comments and we will ensure that the staff concerned are made aware of these.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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