"Plaster Room Nurse, who tried her best..."

About: Cheltenham General Hospital

What I liked

Plaster Room Nurse, who tried her best in a difficult situation and never gave up.

What could be improved

Communication between different hospitals!

It took nearly a week to get Cheltenham General Plaster Room Nurses to talk to the Ortho Reg in Cardiff so I could have my damaged cast changed.

In the end I had to involve my GP Surgery and make numerous calls to both Hospitals.

In the end it was Cardiff who got through to Cheltenham.

Story from NHS Choices

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Response from Cheltenham General Hospital

We are sorry that you had a poor experience and would like to know more in order to look into what happened. It is not possible to do this without more information so we would urge you to contact our Patient Advice and Liaison Team on 0800 019 3282 so that one of the advisors can find out from you what happened and take this forward. We do take the feedback of our patients extremely seriously.

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