"I visited my sister on C6 on Sunday 26th..."

About: North Manchester General Hospital

What I liked

I visited my sister on C6 on Sunday 26th August, the staff sister was so kind and helpful; however, the same could not be said of the auxilliary nurse on duty. I felt that she was very sharp with some of the patients and abrupt with the visitors.

What could be improved

The ward was very crowded and I felt not very clean.

The disable toilet on the floor below was so dirty I felt I had to wipe my feet on the way out!!

Anything else?

I thought the general hospital near where I live has a poor cleaning regime, after my visit to your hospital the JR in Oxford is like a palace!.

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to comment on your experience of staff attitudes and cleanliness whilst visiting your sister on ward C6 at North Manchester General Hospital.

We will ensure that your comments are passed on to the ward sister who will be keen to address the issues you have raised.

If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on 0161 720 2707, who will investigate this further for you.