"I was disappointed with the way I was treated."

About: Rotherham, Doncaster and South Humber NHS Foundation Trust / Crisis resolution Rotherham, Doncaster and South Humber NHS Foundation Trust / Inpatient mental health care

(as the patient),

I am very much disappointed in the way the crisis team at the Doncaster Mental Health Unit treated me. I have bipolar disorder and was due to go to the psychiatric ward for assessment but was at home with my mother waiting for a phone call from the ward before going in.

Without a phone call or warning, I believe the crisis team called the police and they came to my home and carried me to hospital. I don't understand why we had no phone call asking us to come but rather getting the police to drag me out of my house.

When we got to the hospital, they kept me in the mental health assessment unit for what seemed like forever before being taken to a residential ward.

Whilst in the ward, I was given nothing to do, the environment was frustrating and there was no sort of entertainment to keep you company. It appeared the nurses I saw wouldn't look at you, let alone speak to you.

When I asked for something to do, I was given picture of flowers to colour in, why would you give me pictures to colour in? I am not a child.

Before I was taken to the ward, I was searched by a man without any explanations. The female nurses were never available so I had to ask the male ones for personal items such as sanitary towels.

I feel very disrespected and my rights breached. I don't think anyone would go into that ward and come out a changed person because the atmosphere in there does not resolve any situation but rather makes it worse.

I felt it was quite disgusting the way it treats its patients. You'd think they'd be more caring and supportive.

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Responses

Response from Nick Arkle, Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust

Dear kite49,

Thank you for taking the time to send your posting regarding your experience.

The Trust welcomes feedback regarding the services that it provides and takes your posting very seriously.

On bahalf of the Trust I would like to offer an apology for any distress that you have experienced.

If you wish to meet with managers of the services you refer to, or with the Patient Advice and Liaison Service (PALS) to discuss your experience and consider what can be done to improve services please contact PALS on 0800 015 4334 or pals@rdash.nhs.uk

I wish you well with your recovery,

Yours Sicerely,

Nick

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Response from Rotherham Doncaster and South Humber NHS Foundation Trust We are preparing to make a change

Dear kite49,

Whilst it is difficult to give a detailed response without being aware of the time frame to which this relates, the Trust is sorry that you felt your needs had not been fully met during your stay on the Doncaster inpatient unit .We are aware of the role meaningful engagement with staff, and activities play in a persons recovery, and are constantly reviewing what and how we offer this.

Service user feedback plays an important part in our ongoing service developments and should you wish to make any suggestions as what activities would be beneficial we would be pleased to hear from you.

Yours,

Wendy Joseph

Acting Nurse Consultant

Rotherham Doncaster and South Yorkshire

Mental Health NHS Foundation Trust

01709 447474