"On hold only to be told the service was busy when I reached the front of the queue! "
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Fast836 (as ),
I rang the Dart service recently and I was told I was the third in the queue but by the time I was the first, the machine said they were busy so I had to leave my name and number and someone would get back to me. No one did (I have since managed to sort out my appointment).
I am accustomed to dealing with the answer phone but I think I think some people may have found the process a bit disconcerting. The whole process didn't to be set up quite right, why wait in a queue all day to be told the service is busy when you reach the front??