"Nurses were generally friendly and..."

About: Addenbrooke's Hospital

What I liked

Nurses were generally friendly and sympathetic. Hospital area was clean.

What could be improved

Serious lack of consistensy with care - nurses and doctors not talking to each other, a different doctor each time who said different things each time. Very disapointing.

Also doctors not listening to what the patient had to say - the patient I was visiting had clearly told them a procedure attempted by a previous doctor didn't work, but they refused to listen and attempted the procedure anyway (at 1am!) causing her serious pain and discomfort which was completely unnecessary.

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Responses

Response from Addenbrooke's Hospital

Whilst pleased that the hospital was clean and nursing staff were friendly we are concerned with regard to your comments about communication and a lack of consistency. If you could provide more details to our PALS office we would be keen to look into this further for you and are very sorry for any distress or concern caused to you and the patient involved. PALS can be emailed pals@addenbrookes.nhs.uk or telephoned on (01223) 216756.

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