"The nurses on AMU and ITU/HDU were..."
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
What I liked
The nurses on AMU and ITU/HDU were really nice and cared for me very well at a time that was very frightening for me and my family. They not only made sure I was comfortable and well looked after but that I felt like a human being, not just a patient.
What could be improved
It took pharmacy almost 7 hours to sort out my medication upon discharge. It took so long that I was getting increasingly anxious as it still wasn't sorted when I was nearly due another does. Because of the nature of my illness I was very concerned that I could relapse and I did not want to go through that again.
Pharmacy had a very unhelpful attitude and it was only down to the great staff in the discharge lounge that I managed to get out with my medication in time.