"i am still trying to be seen by a doctor..."
About: Furness General Hospital Furness General Hospital Barrow-In-Furness LA14 4LF
What I liked
i am still trying to be seen by a doctor that appears to know what they are talking about for my condition, after having been seen in June by a very rude doctor, who appeared to have little basic medical knowledge, i have since been sent 3 different appointments!
it really is not surprising that the health service is in a state, if to see 1 doctor once involves 3 different appointments, eachcancelling the other, add in the cost of time, postage, stationary,
add to that, the fact that i need to see 2 different doctors, (different conditions), and trying to ensure that the appointments are both on the same day, and so i will now have to cancel the other appointment, which of course will mean yet another letter being sent,
it is no wonder that patients miss or turn up at the wrong times
What could be improved
these problems appear to be due to your new appointments system, for which i am sure has cost a small fortune, and yet is causing all sorts of problems, this should have been tested more fully before being installed,
i was also told that the 2nd appointment should have never been booked, as no appointments that day, and everyone had been emailed, it appears that somewhere this message has not been read or acted on, again at the cost of the patient
i am really disappointed, the hospital has in the past been really good, and yet this year the service has appeared to have really disappeared, with messages not being passed either within departments or between departments!