"i am still trying to be seen by a doctor..."

About: Furness General Hospital

What I liked

i am still trying to be seen by a doctor that appears to know what they are talking about for my condition, after having been seen in June by a very rude doctor, who appeared to have little basic medical knowledge, i have since been sent 3 different appointments!

it really is not surprising that the health service is in a state, if to see 1 doctor once involves 3 different appointments, eachcancelling the other, add in the cost of time, postage, stationary,

add to that, the fact that i need to see 2 different doctors, (different conditions), and trying to ensure that the appointments are both on the same day, and so i will now have to cancel the other appointment, which of course will mean yet another letter being sent,

it is no wonder that patients miss or turn up at the wrong times

What could be improved

these problems appear to be due to your new appointments system, for which i am sure has cost a small fortune, and yet is causing all sorts of problems, this should have been tested more fully before being installed,

i was also told that the 2nd appointment should have never been booked, as no appointments that day, and everyone had been emailed, it appears that somewhere this message has not been read or acted on, again at the cost of the patient

i am really disappointed, the hospital has in the past been really good, and yet this year the service has appeared to have really disappeared, with messages not being passed either within departments or between departments!

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Responses

Response from Furness General Hospital

Thank you for bringing this matter to our attention.

We would welcome the opportunity to discuss this further with you. If you would like to speak with us, please contact Angela Peil, Customer Care Manager on 01539 716645.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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