"Nothing - service was very poor"

About: Bmi - The Alexandra Hospital

What I liked

Nothing - service was very poor

What could be improved

Staff being courteous and not being rude on the phone and could be more helpful.

Communication not containing misleading information.

Anything else?

Relative had not been given details about her surgery. Had her appointment cancelled but was not told until she arrived at the hospital. What happened to staff picking up and using the phone?

Story from NHS Choices

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