"went to dental surgery on 16 8 2010 with..."

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went to dental surgery on 16 8 2010 with toothache and was told i had to travel to hereford or ledbury.being a pensioner and in pain also feeling quite ill because of my teeth i was not prepared to so told them to forget it.my son walked in there a couple of weeks ago and was treated immediately so why was i turned away when i am twice his age.