"Most of the staff very friendly but..."

About: Basildon University Hospital

What I liked

Most of the staff very friendly but poorly informed.

What could be improved

ward was not clean, blood on sheets and stained floors.

Anything else?

Relatives to be kept updated especially if patient unable to do so themselves

Story from NHS Choices

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Response from Basildon University Hospital

We would welcome the opportunity to look into these significant concerns and apologise for the distress this has caused. Please do not hesitate to contact our Patient Advice & Liaison Service (PALS) on: telephone 01268 394440 or email: PALS@BTUH.nhs.uk if there is no one to take your call please leave a message and you will be contacted as soon as possible.

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