"Whilst the initial triage was slow, once..."

About: Victoria Hospital (Deal)

What I liked

Whilst the initial triage was slow, once my son got to Nurse Practitioner the interpretation of the X-Ray took off, we were involved in next steps and they suggested and committed to contacting the appropriate specialist, and an hour later rang back to relay the options. Brilliant piece of professionalism that took into account the levels of anxiety involved. Thank you.

What could be improved

I would suggest having a front-end triage process with more than one nurse, this could accelerate the process.

Story from NHS Choices

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Responses

Response from Victoria Hospital

Hello, Thanks for taking the time to tell us about your visit. We're pleased your experience was a positive one. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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