"The paediatric nurse was outstanding..."

About: Princess Royal Hospital (Haywards Heath)

What I liked

The paediatric nurse was outstanding.

They were treating my daughter. The paediatric nurse's understanding of my daughter's medication and condition were extremely good and their ability to relax my daughter excellent.

What could be improved

Reception is/was staffed by volunteers. I sympathise with their difficulties, and I think we are all grateful for the time they give. But their knowledge of the hospital and its services was not good. Shouldn't the hospital have paid staff (at least one paid staff member) who could be expected to be an expert in the role on reception?

Story from NHS Choices

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Response from Princess Royal Hospital

Thank you very much for taking the time to leave your feedback which will be passed on to the relevant staff at the Princess Royal. We are pleased to hear you were happy with the care your daughter received and the nurses will undoubtedly appreciate your support.

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