"number of staff on duty"

About: Royal Shrewsbury Hospital

What I liked

number of staff on duty

What could be improved

my father passed away on monday 9th of August,and it is now thursday 12th August, my mother and i are still waiting for the relevant paperwork to register the death of my father.Despite several phone calls the doctor who didnt correctly fill in the form required cannot be traced. Apart from the stress this is causing us, we cant seem to find anybody at the hospital who will tell us the truth about what is the delay. If this is normal procedure and 3 full working days is the normal delay then thats fine . Personally i feel we are being kept in the dark about something.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Shrewsbury Hospital

We aim to provide best possible services for all of our patients. We are very disappointed that your experience has not matched the standards that we expect for everyone in our hospitals.

Unfortunately the NHS Choices website is anonymous, and your contact details are not shared with the Trust. We would therefore encourage you to contact the Trust to discuss the issues you have raised so that we can address them as soon as possible.

Please call our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visit their office near the Main Ward Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp

Thank you for taking the time to raises these issues through NHS Choices. We look forward to hearing from you direct so that we can address your concerns.

  • {{helpful}} of {{total()}} people think this response is helpful