"No problem with the service but leaflet could be better"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by melting835 (as ),
I have been encouraged to use the Devon DART service recently. I like the idea of booking a time that suits me, I think in principle the service is a good idea.
Unfortunately, I think the leaflet is badly designed. The first sheet is particularly confusing, and in my case quite useless. It has a field for a UBRN (I assume this is a booking reference number), which is blank. It has a field below for password, which is blank. It then has a telephone number. In my opinion section 2 inside should provide guidance on how to use the service. It takes you through how to book by phone, internet and text, all of which are crossed out. Not very helpful.
I actually used the system to book an appointment and had no problem, I spoke to a very helpful young lady who intends to call me back with my appointment details. It’s just a shame that I found the leaflet is so confusing and unclear. This is certainly an opportunity for improvement.