"First visited the Scanning Unit where..."

About: Epsom Hospital

What I liked

First visited the Scanning Unit where the scanning process was explained and kindly staff helped me on to the table, made me comfortable with cushions and earphones and constantly checked on me waiting for my response. Checking in at Day Case Unit the receptionist was courteous and friendly inviting me to take a seat in the waiting room. Nurse was welcoming introducing me to the nurse who would look after me and who explained fully what would happen. Surgeon went through whole procedure leaving time for any questions I might have. I was given plenty of time and not rushed. Went through to theatre where anaesthetist explained every step and ensured I was comfortable. It was comforting to see everyone making checks to ensure I was the purpose I was purporting to be to ensure I received the right procedure. Back on the ward, nurses continuously monitored me. Lying there it was very interesting to see what the nurses were doing - to the visitor the nurses were walking up and down but in reality they were surreptitiously keeping an eye on patients and their progress. All the team seemed to be geared up to the patient and what should happen at a given time. If the patient looked uncomfortable they were immediately by their side. I thought it was accidental when the blanket covering my toes was casually flipped back by a nurse but later realised they were obvioulsy looking for signs that the anaesthetic was wearing off. These angels even make a delicious cup of tea and ensured I was kept well hydrated on such a hot day. I thought I was getting VIP treatment but lying there for an hour or two realised everyone in the unit was getting the same high standard of care. It was quiet and peaceful.

Anything else?

A fantastic Day Case team who really make the patient feel like a VIP.

Story from NHS Choices

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