"whatever your diagnosis, u should be treated the same as anyone else"

About: Northumberland, Tyne and Wear NHS Foundation Trust / Crisis resolution

(as the patient),

the crisis team came out to see me a couple of months ago when i was in a crisis. they came out, asked the normal questions then went back to the car to see if they would take me on. the result was no, even though i was in complete despair.

when my cpn came out and i told them what happened she said they dont like to deal with people with bpd. what ever your diagnosis u should be treated the same as anyone else. i am in despair again and dont no where to turn .

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Response from Patient Opinion

We are disappointed that your experience of the crisis team was less than satisfactory. There is no part of any crisis team operational policy or ‘model’ which excludes people on the basis of a diagnosis of Personality Disorder. All crisis services aims are essentially to offer a high quality professional assessment to anyone who has been referred and may be in an acute mental health crisis, and to offer high quality care and treatment at home to people who are experiencing acute mental health problems, and would otherwise need to be treated in hospital.

Usually, towards the end of an assessment interview, the clinicians will suggest a break during which they can process the information they have gathered during the interview, so that decisions can be made swiftly about the most appropriate way to help. We usually do this away from the person being interviewed, and carers, as we find this is the quickest way of establishing our professional opinion, and we always meet with the person and carers straight afterwards, to explain our findings, and negotiate a suitable plan. This is the process we follow regardless of diagnosis, and in fact, we do often work with people with Personality Disorder.

If you remain dissatisfied with your experience, we wonder if your CPN can help you to contact the manager of your local Crisis Service, so you can discuss the issue directly with them. I can reassure you that they will be sensitive and supportive, and keen to hear your views.

Response supplied by Julie Taylor (CAT) on behalf of Ron Weddle, Divisional Manager Adult Services

Update posted by lost soul (the patient)

Thank you for your response.

I was in a crisis again this week, I phoned my cpn and they phoned the crisis team. They took all the info and my CPN was told to call me back and see if they could calm me down.

My CPN phoned me back and told me what the crisis team had said. It's my understanding that the crisis team had told my cpn that they were to calm me down and get me to go home and if i still needed help they would come out that night but didnt no what time which is fair enough i no they r busy. my cpn did calm me down and i came home. so the crisis team didnt come out. I believe they said i was safe now i was back home but they should no thats not true.

i dont no where i would be without my cpn but they dont work 24/7 and I thought that was what the crisis team was for.