"It was not a hot day but the conditions..."

About: Royal Lancaster Infirmary

What I liked

It was not a hot day but the conditions inside the clinic was hot sticky and unpleasant. Even the doctors were clearly finding it unpleasant to work. The clinic at one time had a waiting time of one hour this was then extended to two hours. The nursing staff kept the patients informed of the waiting times. These conditions do not lead to good treatment. Is there no windows or air conditioning. Fans would have helped.

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Responses

Response from Royal Lancaster Infirmary

Thank you for taking the time to leave a comment about our services.

We are sorry that you felt the conditions in the clinic were uncomfortable; we have passed your comments onto the relevant teams. If you would like to contact us to let us know the exact clinic, our teams will be able investigate this. If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

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