"my GP called for an ambulance to take me..."

About: Salford Royal

What I liked

my GP called for an ambulance to take me to A+E as i was very ill with Pneumonia, when i got to A+E i was left in the Corridor next to the door for 6 hours very cold before being moved to a room and being seen by a doctor,

people were being called in from the waiting room and seen before me who were walking and didn't look poorly,( I'm sure they were but at least they could walk) i was given no pain relief and had a very high temp, low blood presure and low heart rate, the staff knew i had pneumonia as the paramedic informed them, they didnt seem to care, doctors and nurse were just walking pass me and not even looking at me,

when i was seen by a doctor within minutes the doctor had me on a drip and antibiotics and pain relief and told me its a bad case of pneumonia,

once on the ward i was looked after fine.

What could be improved

staff should not ever ignore anyone just because they are busy, i could have been put onto a drip and given antibiotices even if the staff was busy.

Anything else?

i feel very left down by the staff at A+E and really believed my time was up and nobody cared.

Story from NHS Choices

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Response from Salford Royal

Thank you for your comments. I am sorry that you are unhappy with your experiences and have forwarded your comments to the department concerned, if you would like to address your concerns with the hospital, please contact the Patient Advice & Liaison Service for further advice on tel 0161 206 2003 or email pals@srft.nhs.uk.

I am sorry that your comment has not been acknowledged by us until now. From now on, we are committed to responding to all comments within 7 days of your posts. We recognise the importance of such feedback in improving services and welcome any comments.

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