"The reception staff and admitting nurse..."

About: Gloucestershire Royal Hospital

What I liked

The reception staff and admitting nurse were helpful, friendly and professional. The doctor who treated me had an excellent manner and explained everything properly, even though they were very busy.

What could be improved

The nurses carrying out treatments were not 100% focussed on the task in hand, preferring to confer together. Their time would have been better spent either treating patients or, more importantly, supporting the A&E doctor.

Anything else?

I think the balance of one doctor run off their feet and nurses standing around doing nothing was something the nurses could have taken steps to change.

Story from NHS Choices

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Response from Gloucestershire Royal Hospital

We are sorry to hear that your experience was not as you would have expected and we would like to discuss your experience further as we do take the experience of all our patients very seriously.

We are not able to provide you with a fuller or personal response via this website, however, if you contact our Patient Advice & Liaison Service on 0800 019 3282, they will be glad to speak to you further.

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