"I turned up at a quiet A&E in..."

About: Hereford County Hospital

What I liked

I turned up at a quiet A&E in the early afternoon with a painful knee (subsequently diagnosed as a torn ligament) but was turned away without any effective medical examination etc and told to go to a GP because outside the remit of the Hospital.

I am surprised that I could not be seen at a Hospital which is stuffed full with nurses, doctors, X-ray, scanners etc when with pain.

Admittedly my injury was not at all urgent or an emergency but the department seemed fairly quiet and not under any great pressure.


Furthermore what dreadful PR for the Hospital that rather than inspiring me with its treatment, it turns me away leaving a bitter taste.

What could be improved

A bit of Common Sense

Story from NHS Choices

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