"My husbands has been seen as an out..."

About: City Hospital campus

What I liked

My husbands has been seen as an out patient, day case patient and an in-patient on Fletcher Ward (for a stem cell transplant) at The Centre for Clinical Haematology over the past 4 months. We can't praise the staff, in all of the areas within the centre, enough for the care he has received. Each and every one we have met has been professional, caring, understanding and has treated him with dignity and respect. Appointment times are, in the main, kept to and any waits are short. The Centre is friendly and welcoming and staff make you feel confident about the care they are providing. They all very much deserve to be praised and appreciated. We hope they know what a real difference the caring atmosphere makes to patients and their carers as they really do seem to realise that treatment isn't just about prescribing.

What could be improved

Better facility is needed for emergency admissions for haematology patients when Fletcher and Toghill Ward are full... to be sent to Jenner Ward (where there were no beds either) is in no way acceptable and extremely distressing.

Anything else?

An extremely sincere thank you to each and every member of staff at The Centre for Clinical Haematology.

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Response from City Hospital campus

Thank you for your kind comments. We are delighted to hear you are pleased with the support your husband has received from various teams during his stay at our hospital. We will certainly pass on your feedback to the those concerned.

You have highlighted a point of concern that does need to be addressed by us. If you would like it to be investigated further please contact our Complaints Team on 0800 183 0204.

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