"Not much. I have been attending..."

About: North Middlesex Hospital

What I liked

Not much. I have been attending out-patient appointments in the Gastro-Enterology department ofr several years now and I have not had any worthwhile expereinces during this time. I have had four appointments cancelled with no or little [one day] notice, when I've had to book time off work and have ended up out of pocket financially due to this. On complaining to the chief exectuive I received the bog-standard letter of apology, staff on annual leave etc...That's just not good enough. North Middlesex has spent goodness know's how many millions on a new hospital whilst seeming to have forgotten that the hospial requires staff to help it work!! My experiences at the hospital have led me to seeking my reviews in a different and I must say better hospital, which is sad really as we as patients shouldn't have to put up with this.

What could be improved

Quite a lot. More Doctors, better communication phoning me one day prior to my appointment to cancel is just wrong.

Anything else?

I don't appear to be the only patient having suffered a bad experience within the Gastro-Enterology department, maybe there's a trend there that the people in power [ie, chief exec] are ignoring or aren't really trying to improve!

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Responses

Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in that department receive. The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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