"The nursing staff were great - not only..."

About: York Hospital

What I liked

The nursing staff were great - not only did they take good care of my son on the day unit but they also recognised that parents of children being operated on have physical & emotional needs too. Being kept well informed about what would/had happened was a big help to me. Providing tea & biscuits whilst my son was in surgery was a caring & thoughtful touch. It is a shame that I can't name individuals as the male nurse who dealt with my son today was particularly worthy of a mention.

What could be improved

Whilst most of the Doctors & the anaethetist were great, the 'bedside manner' of the surgeon was poor, he came across as unfriendly & rather 'holier than thou'; the rest of the team were great with my son - chatting & joking with him to keep him relaxed but his surgeon did not have the same rapport.

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Responses

Response from York Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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