"First of all, Not all of the hospital is..."

About: Pilgrim Hospital

What I liked

First of all, Not all of the hospital is bad, for example the ward 7a I can say nothing but good things about.

But almost a year ago after my mother died, my dad tried to commit suicide, he was taken through in the A&E and first of all, I kept getting very innacurate information about what was going on with him, some doctors told me he was going to die within hours, some said he's in a comma, and a nurse[!!!] told me he will be fine after long sleep and some medication, turned out the nurse was right, but that's not the point..

I left dad at hospital, he was taken to the CDU, I rang them every couple of hours to make sure he's alright and they're taking care of him well, I had no complaints. but then, in the morning when I rang, found out everything was okay, put the phone down, few minutes later I got a call back saying that My father had gone missing, I was not only furious with the hospital staff, but also really scared as a man that's just tried to commit suicide could just walk out the hospital and try and do it again, thankfully he got home safe, nurses from our local surgery came to take out all the needles and stuff he had in.

What could be improved

Taking special care of people that need it! I'm not saying not treating people equally, because I am aware everyone is in equal need at the hospital, but maybe take better care where they place their patients, so no suicidal attemptee can walk out of the hospital whenever he likes.

Story from NHS Choices

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Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

What a truly terrifying experience you must have had; I can't even begin to imagine the worry you must have been going through and I am so sorry; at a time when both your father and you were so vulnerable we let you down with conflicting information and then all the anxiety when he went missing. Please accept my apologies. I fully appreciate and acknowledge this apology is extremely late; I have been looking back over older postings here on Patient Opinion having only in recent months set up a system to be sure we read them regularly and respond accordingly. Looking back has been really valuable - there is always something to learn and always worth listening - patient and family feedback is extremely valuable to us. I also acknowledge that i cannot track back to individuals or staff involved - however I can still share your story and be sure we continue to learn from it and consider how robust and consistent information is crucial to you - and how we ensure we are thorough in our observation of vulnerable patients.

Again I am very sorry for what happened, and thank you for sharing this with us.

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