"The ward was very clean and the toilets..."

About: Russells Hall Hospital

What I liked

The ward was very clean and the toilets checked for cleanliness 3 times a day - even though I was in a side ward with my own en suite.

The staff worked well together and created a friendly atmosphere.

Nothing was too much trouble - I was unwell after returning from theatre but was shown patience and a genuine caring approach by all staff.

I have been involved with the NHS for 35 years either as a nurse/manager, patient and carer and I was begining to feel disappointed with the sytem following negative experiences but my short stay on B1 has restored my confidence in the NHS and its staff.

I liked that fact that I was treated with respect and dignity in theatre and the ward, without exception I found all staff to be professional in their approach and they genuinely appeared to want me to have a positive experience during my stay.

I was unable to eat at the allocated meal times but was provided sandwiches and a cup of tea late at night when I felt well enough to eat and drink. It is the little things that mean so much when you are feeling unwell.

What could be improved

Difficult to find anything -

Anything else?

I expect my experience is not typical for all patients so I would recommend learning from the leadership shown on this ward.

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Response from Russells Hall Hospital

Thank you for the positive feedback on your stay at Russells Hall Hospital.

We are pleased that your time with us was a positive one and you were satisfied with your care.

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