"Two weeks ago on a cold Thursday night I..."

About: Hillingdon Hospital

What I liked

Two weeks ago on a cold Thursday night I landed in Heathrow airport on my

way home at 10:30pm. Due to a torn calf muscle i needed a diagnosis and

was directed by my emergency support team to the The Hillingdon Hospital

A&E department. I arrived at 11:30pm and was seen by a doctor at 4am (due

to prioritization of urgent patient needs) and provided with diagnostic

results by 6am. Before leaving at midday for Australia. This was a

difficult moment in my life.

I just wanted to say what a pleasant surprise it was to come across an A&E

which helped me soo much in my time of need. I know my ailment was not

huge in the bigger aspect of life - but you still found time to look after

me.

The admission staff (who supplied me with a spare blanket during the wait)

were very helpful and polite. Although working under a constant workload

they always showed concern and respect to all arriving patients. Thankyou.

The doctor I saw was also very professional and direct. And personally

turned around my tests in such a short time - fantastic!

The A&E admission area was also not antiseptic (which is the norm) - so

this was interesting and better then most. I kept on trying different

curves in the area for a different view :)

Sooo... thankyou.

What could be improved

In A&E, softer benches, spare blankets available on a stand if required and a coffee machine which takes notes.

Anything else?

Too often I read hotel reviews and restaurant reviews. So if I was to

score this A&E on a similar basis I would give you 9 out of 10 - if not

more.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hillingdon Hospital

Thank you so much for taking the time to share your feedback with us, it is always valuable to hear where we are performing well; by highlighting this to staff we can ensure we strive to maintain the high quality care you received. Positive comments are extremely motivational for staff; your feedback will be shared directly with the staff involved With thanks

  • {{helpful}} of {{total()}} people think this response is helpful