"I was treated as a person, not an NHS..."

About: Princess Alexandra Hospital (Harlow)

What I liked

I was treated as a person, not an NHS number, all staff worked incredibly hard, were dedicated and yet had a sense of humour at the appropriate time. Primary concern was the patient and this came across from all members of staff.

What could be improved

On my last night, I was moved to another ward - this is somewhat disorientating although I appreciate the need for beds/room etc. Some elderly patients found this a bit difficult to adjust to.

Anything else?

All in all a very positive experience and my thanks go to all the nursing staff in Tye Green Ward.

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Response from Princess Alexandra Hospital

Thank you for the comments regarding the staff in Tye Green. We have passed these to the Ward Manager.

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