"That there were people in the back of..."

About: Barnet Hospital

What I liked

That there were people in the back of the treatment centre being looked after.

What could be improved

Nurses not shouting at mentally ill people and talking about them where everyone could hear.

Nurses not being massively disrespectful to the homeless that were there, I understand this is a difficult situation, but everyone deserves respect.

I was treated with no respect and was not at any time offered pain relief. The triage nurse was aware that I was suffering with photo sensitivity yet did not suggest putting me in a darker room.

Story from NHS Choices

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Response from Barnet Hospital

Thank you for your feedback. We are sorry to hear that you feel you were not treated with respect, and observed that others were not either, when you came to the A&E department at Barnet Hospital.

The Trust expects all staff to be polite and courteous at all times. We will forward your feedback to the apropriate department. If you would like to discuss your concerns in more detail please contact our PALS office on 0208 216 4924 or e mail barnetpals@bcf.nhs.uk

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