"Prompt, informative and attentive..."
About: Royal Hampshire County Hospital Royal Hampshire County Hospital Winchester SO22 5DG
Posted by Marius Kwint
What I liked
Prompt, informative and attentive service; cheerful, tolerant, well trained staff with an assured, professional bearing. A shrewd, experienced and alert nurse-practitioner in A&E ensured I got the proper (and quite elaborate) treatment. I was impressed also by the way the staff dealt with some difficult patients: respectfully involving their consent, but also firm and assertive.
What could be improved
Nothing very noticeable.
I disapprove of the 'Choices' rhetoric on this website, the focus-group idea that I might 'recommend the RHCH to my friends', and all other attempts to introduce market values and attitudes into the NHS. While the RHCS does indeed have an enviable reputation, it's a local service that I need, not choose. It's not a restaurant or a supermarket: the standards should be universal and the highest attainable everywhere.