"The whole process from diagnosis with..."

About: Glenfield Hospital

What I liked

The whole process from diagnosis with Atrial Flutter at my GP's, through the referral process and onto agreeing to the process Cardiac ablation was extremely efficient and well managed both by local GP and the hospital working close together,

The screening process to check that I was a suitable candidate worked like clockwork and I was then immediately offered the pre-operation assessment so that I wouldn't have to return later once I had a date. I accepted this offer and went round another tour of tests and interviews and was out after 2 hours having been looked after by 5 separate professional each dealing seamlessly with their component of my potential treatment. The two key professionals had clearly read my notes in detail and knew all the relevant details without referring back to the notes. The atmosphere was business like and friendly at the same time. Everybody appeared to give me as much time as I needed.

The actual procedure itself involved keyhole surgery through my arteries to burn small sections in the middle of my heart to stop the electrical signals leaking across the centre of my heart instead of going around the outside as they should; all under local anaesthetic! It was a very swift and hi-tech procedure performed by staff who were clearly very competent. I was back home that afternoon and playing again with my grandchildren.

And the outcome is that there is now a 95% chance that the Atrial Flutter will never recur and impede my love of biking and kayaking. Overall an incredible experience and I am extremely grateful to the team of professional who looked after me so well.

What could be improved

Nothing that I can think of.

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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