"I was always treated with the utmost..."

About: Leicester General Hospital

What I liked

I was always treated with the utmost care and courtesy and all operations were successful and gave me back the use of various joints. My quality of life would be very poor without the orthopaedic surgeons skill for which I am very grateful. I would say that you have to research your surgeons carefully and ask for the one you want to do the procedure. It is important to communicate well and to ask all the questions you need to. Because of the appointments system, it is inevitable that they are rarely on time, but if you were the person needing extra care and attention, you would not complain about keeping other patients waiting! I can only speak about orthopaedics in LGH.

What could be improved

Food ! It was awful ! When you are ill, you need to be tempted and the lack of decent fruit and vegetables was deplorable. Thank goodness for visitors who brough ready-made salads and prepared fruits!

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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