About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by junket (as ),
I was referred for an appointment which was duly made for middle of August. I went away for 2 weeks and returned to hear 5 separate messages during that first week of holiday, asking me to ring appointments.
On my return, I called, only to be told I had not attended the clinic. What clinic? I asked explaining my appt was in August and I had been away on holiday.
I was informed I would be given another appointmment, I heard nothing, rung again to be told as I didnt attend the clerk didnt know whether another appoimtment would be offered.
I called the consultant secretary and explained and was told yes I will be sent one. My GP then told me a letter had been received by surgery advising of my non attendance and I was discharged .
Surely if, someone has left 5 messages and not had a call back isnt this an indication that perhaps the patient was not available, and therefore little point in giving an earlier appointment.
Does common sense not prevail, more importantly, someone else was deprived of that appointment.