"Nothing in particular"

About: Pontefract General Infirmary

What I liked

Nothing in particular

What could be improved

Staff could have listened and showed more care and concern when my dad and his family actually said he was not well enough to go home and he had actually got worse not better since he was admitted.

When we asked about his well being it would have been nice if someone could have actually given me a personal answer instead of the standard " he's had a comfortable night and been in the shower this morning"

When i asked about his medication it would have been better had the nurse opened his file and told me exactly what he had been given instead of looking at a piece of scrap paper in her pocket, searching for his name then asking him what he had been given.

Communication from staff. We recieved no information regarding my dads health during his stay, not one member of staff asked to speak to anyone regarding my dad's condition. I recieved a call from a ward sister after i made a call to PALS over an issue with other appointments my dad had.

We were told was that my dad was medically fit. What does that mean? To me it means he is fit and well. Obviously he was not fit and well as he died less than two weeks later.

Anything else?

They then discharged him in a very confused state (he wasn't like that when he went in) and on the same day he had fallen. Nobody knew why he had fallen or what had happened, he was found on the floor unable to get himself up) He was helped up asked a few questions (remember here he was so confused he did not even know what day it was) and sent home.

A day later i returned him to A & E as we knew he was really unwell. He was x rayed and sent home yet again i was told to make sure he took his pain killers.

A day later he was rushed back in, he was in partial collapse and was diagnosed as having double pnuemonia. One being hospital acquired pnuemonia. A bacteria he could have only caught during his stay in hospital. (hence the fact he got worse during his stay not better).

During his second stay in hospital ( where he lost his fight for life) i met and spoke to other people whose relatives were re-admitted after being on wards 1A or 1B. What is going on here? is this normal? should so many people be catching this bacteria? should something be done on these wards to protect vulnurable people? why re-admitted after only a few days?

i'd like some answers how about you?

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Responses

Response from Pontefract General Infirmary

We are concerned to note these comments and would invite the patient/family to contact us directly on 01924 212672 in order that we may discuss the concerns.

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